We want you to love your jewellery! If you’re not completely satisfied, here’s how returns and refunds work at Zivaara:

Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, or incorrect.
• You must raise a return request within 48 hours of delivery.

Non-Returnable Items

Used items, customized pieces, and items without original packaging are not eligible for return and refund policy.

Return Process

• Email us at info@zivaara.co.in and pictures of the product.
• Once approved, we’ll arrange a reverse pickup (where available).
• Products must be returned unused, in original packaging.

Refunds

• Once the refund request is approved, the refunded amount will be processed and credited within 7 days to the original mode of payment.
• Once approved, the product will be picked within 5-7 working days.
• Refunds will be issued to the original payment method. For COD orders, we’ll initiate a bank transfer.